Refund & Cancellation Policy – Star eSevai (Star Consultancy)

Star Consultancy (kovaihub.in) assists customers in submitting and processing government and official applications, and provides designing & printing services. Because many of our services are non-tangible (online filings, application submissions, government interactions), the following policy applies:

1. Cancellations

Customers may request cancellation before we begin an online submission or processing. Contact us at 96888 85070 or copy5070@gmail.com.
If work has already started (form filled, documents submitted), cancellation may not be possible and fees for work done will apply.

2. Refunds

Refunds are considered case-by-case. If a service was not performed as promised, notify us within 7 days.
For physical goods (printing, binding), a refund or re-print is provided for defects reported within 3 days of collection.
Government fees (portal charges, application fees) paid to third-party government portals are non-refundable by Star Consultancy if those portals do not return the money — we will help escalate claims where possible.

3. Disputes & Chargebacks

We cooperate with payment providers for legitimate disputes. Please contact us first to resolve issues directly: copy5070@gmail.com.

Refund & Return Process Timeline

Step 1: Request Submission

Customer submits a cancellation or refund request by phone or email with all relevant details.

Step 2: Review & Verification

Our support team reviews the request and verifies the order details and status within 2–3 business days.

Step 3: Decision Notification

We notify the customer about approval, rejection, or partial refund via email or phone.

Step 4: Refund Processing

Approved refunds are processed within 5–7 business days to the original payment method.

Step 5: Completion

Refund or replacement confirmation is shared with the customer once complete.

Contact for Refunds

Email: copy5070@gmail.com · Phone: 96888 85070

Policy last updated: June 2026

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